To rent, buy or swap
Our process and what is in the pipeline
Everything you need to know

Contact us

98% of residents surveyed agreed that our advisors are friendly, helpful and treated you with respect.

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Getting in touch

We are here to help you on all matters relating to your home and community. Our Customer Services team are trained to deal with all of your queries. They will listen to you and try to find a solution there and then.

What can our Customer Care Team help you with?

  • general enquiries
  • basic housing advice
  • repair requests and repairs questions
  • arranging to pay low level rent arrears and rent arrears questions
  • taking rent payments through Callpay
  • rent account enquiries
  • rent statement requests
  • payment card requests
  • reporting problems about new properties
  • transferring your call to other departments
  • setting up Direct Debit payments

Why not log onto MyHomeOnline and view your rent account whenever you want to; pay your rent; report a repair which isn't an emergency; and update your personal information:  REGISTER NOW.

Request a call back

To save you waiting on the phone, you can ask us to call you back

Request call-back right arrow button

You can call us on:

0300 1234 009

Calls to 0300 numbers costs no more than a call to UK landline numbers beginning in 01 or 02 and are part of inclusive minute packages from mobile and landline operatives.

Submit an online form:

Click here

Email us at:

enquiries@midlandsrural.org.uk

Or write to us:

Correspondence Office

Whitwick Business Centre

Stenson Road, Coalville,

Leicestershire, LE67 4JP