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Everything you need to know

Pay your rent

Pay your rent online

Paying online is the easiest and quickest way to pay your rent. allpay is our payments website.

Pay your rent by Direct Debit

This is the simplest way to make sure your rent is paid on time. It is easy to set up if you have an account with a bank, building society or credit union. You can choose which date to pay and there is no extra charge to you.

Other ways to pay

You can also pay your rent in the following ways:

  • CallPay Our Customer Care Team can take payments over the phone if you have a debit card.
  • allpay card We issue all tenants with a payment card that can be used at shops and Post Offices displaying the PayPoint sign. You can pay with cash as well as debit and credit cards. Always keep your receipt.
  • allpay phone app Pay your rent quickly and easily using this app by downloading it to your iPhone or smartphone.

Paying your rent if you are on benefits

Universal Credit will be paid directly into your bank, building society or Post Office account each month. This will include your rent, which you must arrange to pay to us yourself.

Opening a basic bank account

With a basic bank or building society account you can have your wages, benefits or pension paid directly to you and pay your bills automatically by Direct Debit.

Some accounts come with a debit card which you can use to pay for shopping and withdraw money from cash machines.

Have you considered opening an account with a credit union, a community-based savings and loan co-operative?

You can find further helpful information on paying your rent and bills in our Tenant Handbook.