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Everything you need to know

Payment of Rent

When you became our resident, you signed a tenancy agreement or a lease. This means that you have a legal obligation to pay your rent and to keep your account clear.

If you live in a rented property, your rent and service charge (if applicable) is due each week in advance. You are charged every Monday for the forthcoming week. If you want to pay your rent fortnightly or monthly, payment must be made in advance.

If you are a leaseholder, your rent and service charge (if applicable) is due on the first of each month. Payments are due in advance.

It is important that you pay your rent on time and do not allow your account to fall into arrears. This is because we depend upon receiving a regular income from rent payments in order to maintain and manage our homes to a high standard.

If you are unable to pay your rent because of a change in circumstances, please contact us as quickly as possible for help and advice. Do not allow the arrears to mount up or you may risk losing your home. You can check your rent account online.

If you do not pay your rent we will take legal action against you. This could result in you losing your home or receiving a County Court Judgement against you which could make it difficult for you to find a new home or get credit.

We can also put you in touch with other agencies who can help you.

What will happen if I fall into arrears?

We take rent arrears very seriously and expect everyone to pay their rent on time. However, our approach will be one of prevention not possession. We will take all reasonable and practical steps to keep you in your home. The steps are designed to prevent the escalation of rent arrears through prompt and early advice and assistance.

This will include:

  • Contacting you as soon as reasonably possible if you fall into arrears to discuss the cause of the arrears
  • Aiming to agree an affordable repayment plan based upon your income and expenditure
  • Assisting you with the completion of Housing Benefit forms

Our housing officers receive regular training on benefits entitlement and debt counselling and can assist with basic advice. However, if your problems are more serious you will be referred to a more specialised local advice service, or you can call one of the national numbers below.

National Debtline: 0800 808 4000

Consumer Credit Counselling Service: 0800 138 1111

Help the Aged: 0808 800 6565