Your opinion means a lot to us.
We want to hear from you to help us continue to improve.
The Regulator of Social Housing introduced a set of measures in April 2023 to look at how all social housing providers in England are performing. These are called Tenant Satisfaction Measures (TSMs).
A key part of the TSMs is for us to survey customers about how they think we’re doing at completing repairs, keeping homes safe and engaging with them.
The TSMs form part of the Transparency, Influence and Accountability Consumer Standard.
2025 results coming soon
Please have your say.
Here are a few reasons why your input is so important:
- It gives you the chance to feedback on the service you receive from us
- We use your feedback to make changes to our service and to improve your experience of living in a PDRHA home. See some of the recent changes we've made
- The more input we get from residents, the better we can understand how to improve. It doesn’t matter if you’ve only recently moved into your home or if you don’t use all our services.
About Tenant Satisfaction Measures
Tenant Satisfaction Measures assess five key areas of homes and services:
- Keeping properties in good repair
- Maintaining building safety
- Effective complaints handling
- Respectful and helpful customer engagement
- Responsible neighbourhood management.
There are 12 tenant perception measures, which cover issues such as overall satisfaction and how safe people feel in their homes. We collect this feedback through a customer survey.
Alongside these, there are ten technical performance measures covering things like building safety, repairs, complaints and anti-social behaviour. This information comes from our internal data systems.
The survey is sent to all PDRHA households – both rental and shared owners – every two years.
The Regulator of Social Housing requires all social landlords to report in the same way, making it easier for customers to understand how providers are performing on the things that matter most.
We're only required to publish the survey results of the homes that we own (therefore not including homes that we manage on behalf of emh or another provider).