Our performance

We do this through satisfaction surveys, gathering resident feedback, and using information from our internal systems (such as number of repairs completed on time, number of gas services completed and cost of preparing vacant properties to relet).

We’re always striving to improve and use the performance information to help us identify and prioritise where we can do this.

We also publish this information so that our residents can see how we're doing. Please see below for where we publish this.

Annual report:

We publish detailed performance information in our annual report, showing how we’ve changed since the previous year.

Quarterly updates:

And from July, we are starting to publish a quarterly update on our website and in newsletters, starting with our complaint performance for April to June 2021.

Our performance across all our services is reported each quarter the WRHA board, and they hold us accountable to the set targets.