Gas safety and servicing

Your annual gas safety check service should take about an hour, depending on what appliances you have in your home, such as boiler, cooker and fire. 

Our appointed Gas Safe registered engineer, Phoenix, will inspect your gas appliances every year to make sure they’re safe and working properly. 

This should avoid any problems. It's really important that you allow the engineer access to your home. Here are some of the main reasons why: 

• Safety: to ensure that everything is working safely and there are no potentially harmful leaks
• Identifying faults: the annual boiler service should identify anything that needs repairing or replacing
• Efficiency: the engineer will check your boiler is working efficiently and make any necessary updates 
• Fuel bills: an energy-efficient boiler should mean that fuel is used economically, to keep your bills as low as possible. 

For more information about gas safety in your home, please visit the Gas Safe Register website. 

Our gas checks are carried out by Phoenix Gas.

All their engineers are Gas Safe registered engineers and will always carry an ID card. 

Phoenix will send you an appointment by letter, about eight weeks in advance. If you can't make this appointment, please contact Phoenix as soon as possible to rearrange on: 01782 564448 or email servicing@phoenixgasservicing.co.uk 

If you smell gas or suspect a gas leak, please: 

• Call the National Gas Emergency Service immediately on 0800 111 999 (open 24 hours a day) 
• Open all doors and windows 
• Turn off the gas supply at the meter (unless located in a cellar or basement) 
• Don’t use any naked flames or electrical switches. 

Please also contact us to report the problem – but make sure you call the National Grid and follow their advice first.  

We do not allow the use or storage of the following heating devices in our homes: 

• paraffin heaters 
• mobile gas heaters 
• gas cylinders 
• containers of petrol or paraffin. 

Carbon monoxide (CO) is a silent killer. It's a colourless, odourless, tasteless and non-irritating toxic gas.

The most important thing you can do to minimise the risk of carbon monoxide poisoning is to ensure that your gas and solid fuel appliances are checked annually. 

Faulty boilers or solid fuel appliances can emit carbon monoxide fumes into the air which, as it doesn’t smell, can go unnoticed. That's why it's vital for you to allow us access to your home to carry out the yearly safety inspection. 

What we check

Every room used as living accommodation with a fixed gas appliance (excluding cookers) must have a carbon monoxide alarm.

We'll check your alarms as part of the annual gas or solid fuel safety inspection. 

In the early stages of CO poisoning, symptoms are like other common ailments so it can go undetected until it is too late. These include: 

• headaches 
• feeling dizzy or light-headed  
• breathlessness 
• nausea 
• loss of consciousness 
• erratic behaviour 
• difficulty seeing. 

If you think there is a CO leak in your home: 

• switch off all fuel-burning appliances 
• open doors and windows to get as much fresh air in as possible 
• seek urgent medical help. 

Find out more on the Gas Safe Register website.