Our Customer Support Funds can help if you have a specific, short-term need and where there is no other help available.
- You can apply for help using the form below.
- All applications are subject to a further assessment by phone, and funds being available.
- The fund has been split into three categories (see below)
The Customer Support Funds are only available to Peak District Rural Housing Association residents and shared owners.
The three funds
This fund offers financial help for work and training.
This can include the cost of travelling to interviews or training, or clothes for job interviews. It can also be used to improve your computing or money management skills.
This fund offers emergency financial help if you're not able to access any other funding at all within the time needed.
It can be used to help if you're struggling to afford food and other basic household essentials, or to pay utility bills such as energy, gas or water.
This is for new starter tenancies (please speak to your housing officer if you're unsure if you have a starter tenancy).
This support is to assist with the costs of moving into your new home where other grant support is not available the you need it.
It can be used to help you buy white goods such as fridges, cookers or washing machines, or any other necessities to help you move into your new home.
Sorry, the New Home Tenancy Support Fund is not available to shared owners.
How to apply
All PDRHA customers:
- residents
- shared owners (except for the New Home Tenancy Support Fund)
If you're a PDRHA customer and would like to apply for one of the funds, please complete the form below, or contact us by phone.
- Online: please complete the online application form below
- By phone: call our Customer Care team on 0300 1234 009
Your application will be reviewed by a member of our housing team. Making an application does not guarantee you will receive any funds. See 'What happens next' for more details.
- Your initial application will be reviewed by a member of our housing team
- We'll carry out a further assessment with you by phone
- We may ask for supporting documents about your financial situation.
If your application is approved
We'll issue you with a voucher - either for a shop/retailer or energy supplier.
The easiest way to get the voucher to you is by email or text. If you don't have email or a mobile phone, we'll print the voucher and send it to you.
Emergency support funds
For emergency funds for food or energy, your housing officer will normally aim to contact you to carry out an assessment within two working days. If your application is approved, the vouchers will be issued to you immediately.
Any other applications
These will normally be processed within 5-10 working days. They are subject to supporting documents being received from you and funds being available. If your application is successful, the vouchers should be issued the same day.
No, sorry.
The Customer Support Fund payment does not include any reduction in rent or service charges. It is a one-off financial assistance payment.