Peak District Rural Housing Association (PDRHA) manage homes on behalf of Sir Robert Coke Almshouses.
As part of this service, PDRHA investigate complaints and report back to Sir Robert Coke Almshouses, ensuring that both the landlord and managing agent are aware of resident’s needs and required service improvements.
Statement from the Member Responsible for Complaints
The Board of Trustees have reviewed and approved this years’ Annual Complaints Report.
The Trustees regularly review reports on any complaints received and ensure that they are proactively addressed within the remit of the Code.
We appoint Peak District Rural Housing Association, whose Complaints Officers investigate complaints and report back to ensure that we are in touch with our resident’s needs.
When complaints are received, we follow our policy and procedure and when outcomes are agreed, we will consider the findings and make sure that we respond to any actions required. We learn from them and use them in a positive way to deliver future service improvements.