- Richard Mugglestone, Company Secretary
Richard has significant knowledge and experience of strategic partnerships, policy shaping and key service delivery in rural housing.
Richard oversees the delivery of rurally focused development, housing management, maintenance and customer care services to the Association.
As Company Secretary, Richard is responsible for compliance with the Consumer Standards.
- Philippa McKenna, Project Delivery Manager
Philippa brings almost 20 years' experience of working in the housing sector to Midlands Rural Housing.
A specialist in all areas of housing management, development and construction, Philippa is passionate about making sure that high quality and well designed affordable housing is available to all those who need it most, particularly in rural areas.
She is professionally qualified, and a member of the Chartered Institute of Housing.
- Sue Haywood BA (Hons), Customer and Business Support Manager
Sue has dealt with customer services within the housing sector for more than two decades.
Sue manages a small Customer Care team. She is also the lead person within the association for complaint handling.
- Neil Gilliver, Development Services Manager
Neil has over 15 years’ experience in the social housing sector, with the last 13 years spent in the specialist area of affordable rural housing development.
With a passion for delivering high-quality, innovative homes, Neil oversees all our new developments. His experience and knowledge ensure our developments are leading the way in providing greener, warmer and more energy efficient homes.
- Michael Abell, Maintenance and Contracts Manager
Michael oversees the maintenance team and is responsible for the responsive repairs service, planned maintenance, asset management, and building / health & safety compliance.
- Jo Haigh, Communications and Engagement Manager
Jo joined the team in September 2020.
She oversees all our customer, staff and stakeholder engagement.