Get involved and share your ideas

How can we improve our communications with you?

Example projects we'd value your involvement in may include:

• Join a working group with board members to develop our resident engagement policy and plans
• Reviewing our newsletters:
  • Online survey - What do you think of the content? How often should we send them? How could they be improved? What do you want to read about?
• Social media:
  • Online survey - What would you like to see on our social media? How often should we post? Which social media would you like us to be on?
  • Policy review - read our updated social media policy. Is it clear and understandable?

Example projects we'd value your involvement in may include:

• Reviewing our complaints policy
  • Is it clear and understandable? Do you know how to report a complaint and what the process is after reading the policy
• Being a resident representative at a complaints appeal

Example projects we'd value your involvement in may include:

• Joining a working group with board members to review our new homes development programmes
  
  
• Online surveys
  • What would you want from a new home? What's important to you?

Example projects may include:

• Joining a working group with board members to develop our equality and diversity policy and plans
  
  
• Reviewing a new equality, diversity and inclusion resident survey

Example projects we'd value your involvement in may include:

• Reviewing updated garden maintenance information on our website
  • Is it clear? Does it answer all your questions? How could it be improved? What else would you like to see included?

Example projects may include:

• Focus group to discuss how we can improve support when customers fall behind with their rent payments
  
  
• Online survey about our rent and service charge letters and communications
  
• Review of updated rent section on our website
  • Is it clear? Does it answer all your questions? How could it be improved? What else would you like to see included?

Example projects we'd value your involvement in may include:

• Joining a working group with board members to review our repairs and maintenance policy and procedures
  
  
• Focus group or online survey about how can we improve how you report a repair and what happens next

Example projects we'd value your involvement in may include:

• Review of our anti-social behaviour policy and procedures
  • Is it clear and understandable? Is there anything else you'd expect to see in the policy? How should we communicate about this?

Example projects we'd value your involvement in may include:

• Reviewing of a new policy and procedures
  
  
• Reviewing a new shared owner section on our website
  
  
• Reviewing a new dedicated shared owner newsletter

Example projects we'd value your involvement in may include:

• Focus groups or online survey to review our allocations policy and procedures
  
  
• Review of settling in survey
  • How could it be improved? When should it be sent?
• Review of moving out survey