Get involved and share your ideas

Your feedback really does make a difference to how we deliver our services.

We get lots of feedback and ideas for how we can improve our services, from surveys, consultations, focus groups, Facebook comments, complaints and of course conversations with our housing, maintenance or customer care teams. Thank you.

Find out about some of the recent improvements we have made by listening to your views.

Got an idea for how we can improve? Tell us!

Your Idea Matters is a new way for you to send us your ideas.

• We want your ideas and suggestions to help us improve our services.
• We're looking for the big, the small, the simple, the grand!
• Every three months, all ideas will be reviewed by a panel of managers.
• And the winning idea will be implemented.

Find out more and send us an idea

How can we improve our communications with you?

Example projects we'd value your involvement in may include:

• Join a working group with board members to develop our resident engagement policy and plans
• Reviewing our newsletters:
  • Online survey - What do you think of the content? How often should we send them? How could they be improved? What do you want to read about?
• Social media:
  • Online survey - What would you like to see on our social media? How often should we post? Which social media would you like us to be on?
  • Policy review - read our updated social media policy. Is it clear and understandable?

Example projects we'd value your involvement in may include:

• Reviewing our complaints policy
  • Is it clear and understandable? Do you know how to report a complaint and what the process is after reading the policy
• Being a resident representative at a complaints appeal

Example projects we'd value your involvement in may include:

• Joining a working group with board members to review our new homes development programmes
  
  
• Online surveys
  • What would you want from a new home? What's important to you?

Example projects may include:

• Joining a working group with board members to develop our equality and diversity policy and plans
  
  
• Reviewing a new equality, diversity and inclusion resident survey

Example projects we'd value your involvement in may include:

• Reviewing updated garden maintenance information on our website
  • Is it clear? Does it answer all your questions? How could it be improved? What else would you like to see included?

Example projects may include:

• Focus group to discuss how we can improve support when customers fall behind with their rent payments
  
  
• Online survey about our rent and service charge letters and communications
  
• Review of updated rent section on our website
  • Is it clear? Does it answer all your questions? How could it be improved? What else would you like to see included?

Example projects we'd value your involvement in may include:

• Joining a working group with board members to review our repairs and maintenance policy and procedures
  
  
• Focus group or online survey about how can we improve how you report a repair and what happens next

Example projects we'd value your involvement in may include:

• Review of our anti-social behaviour policy and procedures
  • Is it clear and understandable? Is there anything else you'd expect to see in the policy? How should we communicate about this?

Example projects we'd value your involvement in may include:

• Reviewing of a new policy and procedures
  
  
• Reviewing a new shared owner section on our website
  
  
• Reviewing a new dedicated shared owner newsletter

Example projects we'd value your involvement in may include:

• Focus groups or online survey to review our allocations policy and procedures
  
  
• Review of settling in survey
  • How could it be improved? When should it be sent?
• Review of moving out survey