Rental households' results

Overall satisfaction

Keeping properties in good repair

Maintaining building safety

  • Satisfaction that your home is safe

    Satisfied

    Neutral

    Dissatisfied

    92%

    5%

    3%

    Safety check compliance:

    Gas safety checks

    Fire safety checks

    Asbestos safety checks

    100%

    100%

    84%*

    * This figure relates to asbestos re-inspections that need to be repeated every five years. Due to lack of contractor availability, some homes are now outside of their five year window and we're working to resolve this as soon as possible.

Respectful and helpful engagement

Effective handling of complaints

Responsible neighbourhood management

Customer care team

More about the Tenant Satisfaction Measures