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News


Problems with Telephone lines - 15/1/17

Problems with Telephone lines - 15/1/17

We are experiencing problems with our telephone line currently, we apologise for any inconvenience, we are working to resolve this asap. You can email us at enquiries@midlandsrural.org.uk


Office closure for the Christmas and New Year period

Office closure for the Christmas and New Year period

The Office closes on Friday 22nd December 2017 at 12 noon and re-opens at 9 am on Tuesday 2nd January 2018. If you live in one of our rented properties and have an emergency repair, please check what is an emergency below, call 0300 1234 009 and you will be transferred to our out of hours servic...


Office closed for Staff Training from 1pm on 20th December 2017

Office closed for Staff Training from 1pm on 20th December 2017

Our offices are closed from 1pm on Wednesday 20th December 2017 for the Customer Care Team to undertake some Training in preparation for some new processes coming next year. These are:- GDPR - General Data Protection Regulations - making sure we look after your data securely and use it in accorda...


Help given to local people in crisis

Help given to local people in crisis

Local people in crisis will be given a helping hand this festive season thanks to staff at Peak District Rural Housing Association. Housing Services Assistant, Theresa Chamberlain, has been collecting donations of food for  the Trussell Trust Foodbank Network, which provides a minimum of three da...


Annual Report 2016-17

Annual Report 2016-17

SUSTAINABLE VILLAGES "Organisations that provide affordable housing today are working in a very cold political and financial climate.  Many young people will never have enough money to own a house in the village they grew up in.  Our task is to help those people and be part of the solution to loc...


Community garden is a blooming success!

Community garden is a blooming success!

Everything is coming up roses for Peak District Rural Housing Association residents in Bakewell, who got together to create a stunning community garden. The green-fingered group pooled their efforts to transform an overgrown patch of land off New Street in Bakewell, which is overlooked by our sch...


Excellent service is rewarded

Excellent service is rewarded

Providing a first class service for residents is a top priority all year round, but this week our Customer Care Team deserves special recognition. It’s National Customer Service Week (2nd to 6th October), a week long opportunity to raise awareness of the importance of good customer service on the...


allpay Direct Debit error

allpay Direct Debit error

Through an administrative error by our Direct Debit suppliers, allpay, a number of Direct Debit payments were taken twice on Friday 8th September. The supplier has been working hard to correct the error, and customers should be reimbursed by the end of today (Friday 8 September). allpay will cove...


Fire safety in your home

Fire safety in your home

We have all been shocked and saddened by the Grenfell tower block fire and our thoughts remain with all those affected. We want to reassure you that the safety of our residents is of paramount priority and the Association wants to take this opportunity to tell you about our fire safety measures a...


NATIONAL LAUNCH BRINGS WEEK TO A CLOSE

NATIONAL LAUNCH BRINGS WEEK TO A CLOSE

To round off Rural Housing Week, we are joining housing associations from across England at the launch of the National Housing Federation’s Five Star Plan for rural housing. The plan is being launched at the NHF’s London conference which will focus on what rural housing associations can do to inc...

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